Refund Policy
Last updated: April 13, 2026
14-Day Money-Back Guarantee
We want you to be completely satisfied with GritShip. If you're not happy with your Pro plan for any reason, you can request a full refund within 14 days of your purchase — no questions asked.
How to Request a Refund
Email us at contact@gritship.com with the email address associated with your GritShip account. We will process your refund within 5 business days.
What Happens After a Refund
- Your Pro plan will be cancelled and your account will revert to the free tier.
- Your workspaces, projects, and tasks are not deleted — you keep your data and can continue using GritShip on the free plan.
- Pro-only features (recurring tasks, calendar view, subtasks, export, and guest access) will become inaccessible until you resubscribe. File upload and storage limits revert to Free plan levels.
Refund Processing
All payments are processed by Freemius, Inc. (merchant of record). Refunds are issued to the original payment method (credit card, PayPal, etc.). Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear on your statement.
After the 14-Day Window
Refund requests made after 14 days are handled on a case-by-case basis. If you experience a technical issue that prevents you from using the Service, contact us and we will work to resolve it or issue a prorated refund.
Contact
Questions about refunds? Email us at contact@gritship.com.